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Shipping policy

SHIPPING & RETURNS

Order Confirmation:

Once your order is placed with us you will receive a notification and confirmation email with all your order details. If you receive your confirmation email that means our system has properly processed your purchase and has pre-authorized your credit card.

We will then submit your order to our transit team to reach out to our supplier and/or warehouse manager to ensure that your item is still in stock for immediate packaging and shipping. If for some reason your item happens to be out of stock or on back-order, we will reach out to you via e-mail and let you know about the status of your order so that you can confirm if you still want to proceed and wait for the item to become available or choose to order a different item of the same value. If the item(s) for your order become available for shipping within 9 days, we will process the charges and submit the order for shipment.

Shipment process:

All orders take 1 to 3 business days for the item to be processed. On a side note, a different processing time of 15 to 21 business days will be applied for all back-ordered items. Once the tracking numbers are available we will issue those to you via email to the email you have provided at the time of your purchase. If for some reason you do not receive the tracking information from our team within 10 to 15 business days of your order, do not hesitate to reach out to us at support@bestbirdfeeder.com. Type Returns in the subject line.

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrive damaged, please send photos to support@bestbirdfeeder.com. Type Returns in the subject line and we will process an insurance claim on your behalf.

Returns:

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Refunds (if applicable):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. A 15% restocking fee will be applied for all qualifiable refunds except if the product is considered defective or due to a shipping error.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds (if applicable):

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@birdandhome.com. Type Returns in the subject line.

Sale items (if applicable):

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. Our SALE items are already discounted for final sale.

Cancellations:

Orders can only be cancelled up to ONE hour after the order was placed. Any order that gets cancelled after ONE HOUR is subject to a 10% administration fee, whether or not your order has shipped. If the order has left the warehouse, you (the buyer) will also be responsible for the return shipping fees as well.